We're thrilled to have achieved 'upper performance' for the first year of a four year network operating services contract with Dwr Cymru Welsh Water. The contract is an exclusive contractor arrangement working on the waste water network across South East and South West Wales dealing with drain blockages, CCTV surveying, de-silting, root cutting, robotic cutting, proactive inspections and maintenance.

We're celebrating this success with employee recognition for achieving such great performance measures, which include health, safety, response performance, right first time, no flooding or pollution incidents and customer service measures.

David Evans, Drainforce Ltd's Managing Director commented: 

“We're delighted with the performance we have achieved in the first year of our contract agreement; exceeding our clients expectations on service and performance and earning the trust of customers in all that we do. This will continue through the term of the contract where we will identify, invest and deploy innovative solutions and ways of working that enhance safety, drive new efficiencies and deliver a first-class service to Dwr Cymru Welsh Water's customers.



We have a multi-million pound investment in equipment, plant and employee development. The contract required this investment to create a delivery model to meet the clients requirements. This investment has proven an important part in achieving the upper performance across all KPI performance measures.”